Frequently Asked Questions

Q1. What is JioNet app?
JioNet app is a mobile app that allows you to connect to Reliance Jio’s high speed Public Wi-Fi network ‘JioNet’. The App will detect the availability of JioNet Wi-Fi and either connect automatically or notify you. Once connected to JioNet Wi-Fi, the App will authenticate you on Jio network by either using your registered Jio ID or by validating a one-time-verification code sent to your mobile number through SMS. Once successfully authenticated, you can browse the internet while being connected to JioNet Wi-Fi. The App is currently supported only for Android 4+ and iOS 9+ devices.

Q2. Why should I use JioNet app?
JioNet App will help you to seamlessly connect and login to JioNet Wi-Fi without the hassle of entering the Jio ID credentials every time you connect to JioNet Wi-Fi. If you are not a Jio subscriber and don’t have a Jio ID to login, the app will automatically validate one-time- verification code sent to your phone. The app will also help you to search and find locations where JioNet Wi-Fi is available for you to access high speed internet. The app will notify you whenever you are in the vicinity of any JioNet Wi-Fi network.

Q3. Who all can use JioNet app?
You need to have an active Wi-Fi subscription plan to access JioNet Wi-Fi. The subscription plan could be bundled with other Jio services you may have purchased.

Q4. Can I install JioNet app on any device?
Currently JioNet App is available for devices that use Android (versions 4.0 and above) and iOS (version 9). You can install and use the App if you have any of the supported devices.

Q5. How do I install the JioNet app?
JioNet app is available for download from Google Play store and Apple app store. You can download the app directly from the stores by searching for ‘JioNet’. You can also click on the ‘Download’ option shown on the JioNet Wi-Fi landing page from your device browser. This will redirect you to relevant download link on the app stores. The ‘Download’ option will only be shown on supported devices.

Q6. I have a Jio ID, how do I login?
If you use Jio ID and password to login, the credentials are valid till you explicitly logout from the App or uninstall the App. JioNet App will automatically authenticate you whenever connected to JioNet Wi-Fi.

Q7. I don’t have a Jio ID, how do I login?
You can use your mobile number and one time password (OTP) sent through SMS. The login is valid for the duration of the plan. Once the plan expires, you will be notified with login request whenever you connect to JioNet. Once you click the notification, the App will initiate a new verification code through SMS and prompt you to enter the code for validation. On some devices the app will automatically validate the verification code without your intervention.

Q8. What is Auto-Connect option?
If you have enabled the Auto-connect option, then the App will automatically connect to JioNet Wi-Fi and enable internet access to your device without your intervention. (Provided you are not connected to any other Wi-Fi network).
If you have disabled this option, the App will request your action before connecting or enabling internet access on JioNet Wi-Fi network.

Q9. How can I find locations of JioNet Wi-Fi?
You can use ‘Find Hotspot’ feature in the App to get map view and list view of JioNet Wi-Fi locations around your present location. You can switch on your GPS on your device to get accurate location information. You can also search Wi-Fi networks around a place or area of your interest. The App provides dynamic zoom-in and zoom-out view to help you fine tune your search location results.
You can use the ‘Find hotspot’ feature as long as your device has internet access. It need not be connected to JioNet Wi-Fi.

Q10. How can I access Customer support or provide feedback?
You can send us feedback through email to care@jio.com by using the feedback option in the App. You can also call Jio Care on 18008899999 to address any of your concerns or queries.

Q11. Do I need to open JioNet app every time I need to connect to JioNet?
JioNet app helps you connect to JioNet wifi across the country seamlessly. Once your device connects to the JioNet wifi, your application will automatically authenticate you to the wifi and you will not even come to know about it!

Q12. Can I get hotspot locations of any other city/area where JioNet is available?
Yes. Just use the search option on the top bar of the application and type in few characters of your desired location. The application will suggest you the locations from which you can choose. If JioNet hotspot exists at the location of your interest it will be shown on the map. If not, not to worry, we will soon be there.

Q13. How can I navigate to the hotspot?
Choose the hotspot of your interest from the map view or list view and you will see an option to navigate to the hotspot. Once you choose it, google maps will take over to provide the best directions to reach the hotspot.

Q14. I am seeing notifications about connectivity problem on my android, what should I do?
This is usually unlikely, but if you are seeing this, there is probably some issue at the JioNet Backend. Be assured our team would work hard to get it corrected ASAP. Once resolved, the app will log you in automatically, you don’t have to do anything.

Q15. How can I logout from JioNet?
To logout from JioNet, use the logout option from JioNet app hamburger menu.

Q16. What does the symbol on the Android notification bar indicate? Why am I not able to get rid of it?
JioNet app shows an android notification whenever the device is connected to JioNet wifi or is in the vicinity of JioNet wifi, to help the user know the current status of JioNet wifi connection. This is a non-cancellable notification which disappears automatically once the device disconnects from the JioNet WiFi.

Q17. While trying to login I am getting an error “You are already logged in to other device”, what do I do?
As per the government regulations, one user cannot login to more than one device (mobile phone or computer) at one time. This error indicates that you might have logged in to some other device and forgotten to logout from there. Just logout from JioNet app or JioNet website on mobile phone or computer and you are good to go one your current device.

Q18. I am getting “Server not reachable” error continuously, what do I do?
This might happen due to some network or server overload. We suggest you to turn off your wifi and try again after some time. If the issue still persists, please contact Jio customer care.

Q19. Where is the JioNet app supposed to work?
JioNet app auto-connects you to all the hotspots provided by Jio and its partners. You can use the hotspot finder function in the application to find out the places where the JioNet/partnered networks are available.

Q20. Why isn’t the JioNet app automatically connecting to JioNet?
Please make sure you are in a good wifi signal range and also ensure that the “Auto-Connect” option in the settings is turned ON. Also, if you are connected to any other wifi network, JioNet will not be automatically connected unless you disconnect from that wifi.

Q21. I got a message that my account is expired, what do I do now?
The message indicates that you have probably used up the entire quota of data/time provided to you. If you are a Jio customer, you will need to recharge your account using the my Jio app or the Jio.com portal. The “renew” option on the screen will take you to the right place where you can do the needful.
If you are not a Jio customer, you will need to verify your number again via SMS to continue using JioNet.