APPLICATION DESCRIPTION

Unlock the device through an application without calling customer care or using an unlock code.

PERMANENT/TEMPORARY UNLOCK DESCRIPTION. GENERAL ELIGIBILITY FOR UNLOCK.

Permanent Unlock - Select this option if you would like to permanently request that your device be unlocked. Certain eligibility requirements apply. Once the mobile device is unlocked, it can work on another carrier's compatible GSM network. This unlock service is provided over the air at no cost to you and your device will be unlocked as long as eligibility requirements are met.

If you have questions regarding unlock requirements, please check your carrier's website for eligibility criteria.

Temporary Unlock - Select this option if you intend to travel internationally and use another local carrier's GSM service. Certain eligibility requirements apply. Temporary unlock period is 30 days. Your 30 days will begin immediately from completing the Temporary Unlock.

Please check your carrier's website, to determine if temporary unlocking is supported.

General Eligibility - Please go online for detailed eligibility requirements.

STEPS FOR UNLOCK

  1. Launch the application. On the first screen select continue to unlock the device.
  2. Select the type of unlock: Permanent or Temporary.
  3. Please wait until the application connects to your carrier and requests to unlock.
  4. Once an "Unlock Approved" message is received then restart the device to apply the new unlock settings.

Note: Temporary unlock is available only for 30 days and the device will lock back to your carrier.